Privacy Policy

 

Last Updated: 01/02/2024

This Privacy Policy outlines how Ola Blue (referred to as "we", "us", or "our") collects, uses, and discloses your personal information when you use our services or make a purchase from olablue.com (the "Site"). This applies whether you are a customer, visitor, or another individual interacting with our services (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the "Last Updated" date will reflect the latest revision. It is your responsibility to review this policy regularly.

How We Collect and Use Your Personal Information

We collect personal information in various ways depending on how you interact with us. This information may be used to communicate with you, provide services, comply with legal obligations, and protect the rights of Ola Blue and our users.

What Personal Information We Collect

  1. Information You Provide Directly:

    • Contact details (name, address, phone number, email)
    • Order details (billing/shipping address, payment information)
    • Account information (username, password)
    • Shopping preferences (items viewed, added to cart)
    • Customer support details (messages you send us)

  2. Information Collected via Cookies:

    • Usage data (IP address, device information, browser type, interaction data)
    • Collected via cookies and similar technologies. You may manage cookie preferences in your browser settings, but blocking cookies may affect site functionality.

  3. Information from Third Parties:

    • Data from service providers, such as payment processors (e.g., Shopify)
    • Information from third-party platforms (e.g., social media login data)

How We Use Your Personal Information

  1. Providing Services:
    We use your information to process orders, manage your account, and communicate with you about purchases, returns, and other transactions.

  2. Marketing and Advertising:
    We may use your information for promotional purposes, sending you emails or targeted ads about our products or services.

  3. Security and Fraud Prevention:
    We use your information to detect and prevent fraud or other malicious activities.

  4. Communication:
    We may contact you for customer support, service updates, and improving our offerings.

Cookies and Online Tracking

We use cookies to improve your experience on our site, run analytics, and tailor advertisements. You can manage your cookie preferences via browser settings. For more detailed information on the cookies we use, please visit Shopify's Cookie Policy.

How We Disclose Personal Information

We may share your personal information with:

  • Service Providers (e.g., IT, payment processing, shipping)
  • Business Partners (e.g., Shopify for site hosting)
  • With Your Consent when you authorize us to share information
  • For Legal Obligations (e.g., compliance with legal requests or protecting user rights)

We do not sell or share sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

If you submit content such as reviews, this content will be publicly visible. We are not responsible for the privacy of information that you choose to make public.

Third-Party Websites and Links

Our Site may link to third-party websites, which have their own privacy policies. We are not responsible for the practices or content of these external sites. Please review their privacy terms before sharing personal information.

Children's Data

Our services are not intended for children under 16. If you believe we have collected personal information about a child, please contact us to request deletion.

Security and Retention of Your Information

While we use industry-standard security measures to protect your data, no system is impenetrable. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right to Access: Request details of the personal data we hold about you.
  • Right to Delete: Request deletion of your personal data.
  • Right to Correct: Correct inaccuracies in your personal data.
  • Right to Portability: Request a copy of your data for transfer to another service.
  • Manage Communication Preferences: Opt out of promotional emails at any time using the unsubscribe link in our emails.

To exercise these rights, please contact us at cs@olablue.com. We may verify your identity before processing requests and will respond within a reasonable timeframe as required by law.

International Users

Your information may be transferred to and processed in countries outside your own, including the United States. We rely on legal mechanisms to ensure adequate protection of your data during international transfers.

Contact Us

For questions or to exercise your privacy rights, contact us at cs@olablue.com.